Bed bugs and insects, in general, are an Airbnb host’s worst nightmare, but their guests are those who suffer the most consequences. These little pests find their way into the tiniest nooks and crannies, and they’re incredibly difficult to spot. You may not even notice they’re in your room until you wake up with dozens of bite marks that are very itchy and painful and may even cause an allergic reaction.
This is why you need to thoroughly inspect your booked Airbnb home as soon as you arrive. Check everywhere for little dark spots that may indicate that there’s a bed bug infestation that requires immediate attention.
Whether you instantly notice the signs, or you find out after a night’s sleep that your Airbnb is infested with bed bugs or other insects, you should know that you can request an insect refund. Here are all the steps you need to take if this ever happens to you.
Contact Your Airbnb Host
The first step you should take is to contact your host via the Airbnb app or website. Even if you have their phone number, it’s better to communicate via official Airbnb platforms, so that the hospitality service has a clear insight into the problem and the way the host is trying (if at all) to resolve it.
However, even if the host wasn’t previously aware of the bed bug infestation at their place, and they genuinely want to help, there isn’t much that they can do to immediately solve the issue. Getting rid of bed bugs requires a lot of time, so the best thing you could do is book another accommodation.
But before you do, ask your host for a refund. You may be eligible for an insect refund, so don’t hesitate to ask for it. Have in mind that if you do receive a refund, it may not be a full refund if you have already spent a few days at the place. You would only get a refund for the number of remaining nights on your reservation.
Get in Touch with Airbnb Customer Service
Even if your host agrees to refund your booking, you should still contact the Airbnb customer service. That way, you can make sure that the host truly takes proper steps for getting rid of bed bugs. Otherwise, someone else will book the place and experience the same trouble, and the pesky little creatures will only continue to spread.
If you notice the problem during your check-in, make sure you contact Airbnb immediately. If you find this out later during your stay, get in touch with customer service right away.
To submit a claim for your refund, Airbnb will ask for photographs of either bed bugs, or stains that indicate a bed bug infestation. They will also ask for any other proof, such as bed bug bite marks, so be sure to document those as well.
Besides giving you a refund, Airbnb should also find you another accommodation. However, there have been many cases where they not only refused to provide a refund but also prevented guests from rebooking until they provided proof that they got rid of the bed bugs.
This may happen simply to prevent guests from spreading bed bugs.
Find a Professional Lawyer
If your rightful refund is refused, don’t give up. You shouldn’t have to suffer the consequences of your host’s negligence. You paid for the place, so you should absolutely be refunded if you found it in bad shape, with pests that could potentially harm your health.
You should find a professional lawyer to help you out. A lawyer will know exactly what to do if your requested refund is refused, so be sure to find a reliable one with experience in dealing with bed bug cases, particularly in collecting an Airbnb insect refund.
Bed Bug Injury Law may be able to help in cases where a refund is refused, so don’t hesitate to get in touch to see if you have a case. Contact us today for a free consultation and tell us all about your experience. After thoroughly discussing your situation with you, we will determine whether or not you have a case!